Case Study - Meridian, Teterboro, NJ, USA

Refueler Meridian Teterboro eagleview display fbo TEB

Meridian

Meridian has a proud history dating back almost 70 years. Over the decades, they have grown from a small aircraft maintenance business into a full-service private aviation company. Along the way, Meridian has learned that their customers value exceptional customer service above all else. That philosophy, along with their dedication to putting safety first, is the cornerstone of the culture at Meridian. Their years of hard work have paid off: Meridian is proud to have earned numerous industry awards and accolades for their outstanding service and high safety standards.

Tekinno

Tekinno Corporation is a Canada-based company offering control and monitoring devices for tanks and storage. Their Eagleview devices are mainly used in the demanding refueling industry. Since 2007, Tekinno products have been used by hundreds of FBOs across North America, from Texas right through to Alaska.

Refueling practices way back when…

Refueler Meridian Teterboro eagleview display fbo TEB

Up until recently with the arrival of technical advancements, tankers were operated manually. Operators had to operate everything, from the truck’s mechanical air valve, to the meter, to hand-written transaction tickets.

Operators had to activate the truck’s pump, bring the filling tube to the airplane and start refueling. When pilots requested a precise volume of fuel in each compartment of the aircraft, operators had to ask a colleague to assist them, as the pump’s meter was not visible from their position. If no colleagues were available, operators had to walk back and forth between the truck and the airplane…

For some time now, tankers (like most things we use daily) have been equipped with old technology.

Our proposed solution

Refueler Meridian Teterboro eagleview display fbo jet fuel TEB

Meridian’s refuelers are mostly equipped with dual EMR3 registers. Our proposed solution is to equip said trucks with two large Eagleview LED displays (LLD) directly connected to the EMR3 registers’ pulse output.

“The overall design and component quality of the Eagleview is far superior to displays we have used in the past – making the reliability unsurpassed.” Steve Chandoha, President

Objectives and advantages

Eagleview’s LLD helps FBOs:

  • Lower refueling costs:
    • FBOs no longer need a second man or checker to refuel the aircraft
    • Less back and forth between the refueler and the aircraft
    • Precise volume control from a distance leads to faster refueling
    • Avoids defueling (due to surplus fuel)
  • Increase refueling safety (precision)
    • Refueling operators can ensure they add the correct volume of fuel
  • Increase customer service
    • Custom greetings displayed on the LLD
    • Pilots can see the fuel loading process and confirm the requested volume
    • Pilots no longer need to assist the operator during the refueling process

Results

  • Calculate ROI (see questions below, to be completed with data)
  • Custom greeting messages displayed on the LLD significantly increased customer experience
  • Operator assistance when carrying out tasks
  • Can refuel with just one operator

Features and advantages of Eagleview products

  • Visible from up to 120 feet
  • Interfaces with all registered trademarks on the market
  • Works at -40 to +80°C
  • Bad-weather resistant (rain, snow, ice)

Ongoing project

At Teterboro Airport, three refuelers are already equipped with this solution, and they are looking to complete the fleet upgrade in 2017. Tekinno is proud to be part of Meridian’s growing success!

“A difference? Like night and day. We are very impressed with the Eagleview. We like the scrolling messages and the quality of the displays” - Rick Garcia, GSE supervisor

Download the .pdf version

Also read the blog :

Refueling at Meridian Teterboro

Eagleview LLD Display - Refueling at Meridian Aero, Teterboro, NJ, USA

 

 

Call us at 1-855-835-4666

ABOUT US

Tekinno Corporation is a Canada-based company offering control and monitoring devices for tanks and storage. Their Eagleview devices are mainly used in the demanding refueling industry. Since 2007, Tekinno products have been used by hundreds of FBOs across North America, from Texas right through to Alaska.

Our main goal is to deploy a smart environment aiming at avoiding or substantially reducing human errors and quality issues, increasing efficiency to process involving high risks, bringing a safer work environment and achieving reliable, continuous, and accurate monitoring.